Your privacy is our priority

1 General overview

dg222 ("we", "our", "platform") operates a safe and reliable online gaming service for Bangladeshi players. This Privacy Policy ("Policy") describes how we collect, process, store, and protect your personal information when you use dg222's website, mobile platform, or any related services.

Please read this Policy carefully before using our platform. By continuing to use the service, you agree to all the terms of this Policy.

2 Who this Policy applies to

This Policy applies to all users of dg222, including:

• Registered members who are actively using the service
• Guest visitors who are only browsing the website
• Those who have contacted our customer support team
• Those who have taken part in promotional activities

Our platform is for individuals aged 21 and above only. We do not knowingly collect information from minors.

3 Information collected directly

When you create an account on dg222 or use our services, we may collect the following information:

Identity and contact information

• Full name, date of birth, and nationality
• Valid mobile number and email address
• Current address and postal code
• National ID card or passport details (for identity verification)

Financial and transaction information

• bKash, Nagad, Rocket, or Upay account details (for payment processing)
• Bank account details (for bank transfers)
• Deposit and withdrawal history
• Records of bonus and promotion usage

Gaming activity information

• Game session details, bet amounts, and win/loss history
• Preferred game categories and usage patterns
• Account login times and intervals
• Responsible gaming preferences and set limits

4 Information collected automatically

When you use our website or app, we automatically collect certain information through technical means:

• IP address and device identifier information
• Browser type, version, and operating system
• Information collected through cookies and similar tracking technologies
• Page view history and session duration
• Referral source (how you arrived at our site)

5 Purposes for using information

dg222 uses your personal information only for the following legitimate purposes:

Service operation and improvement

• Account creation, verification, and maintenance
• Processing deposits, withdrawals, and other financial transactions
• Ensuring and improving the quality of gaming services
• Diagnosing and resolving technical issues

Security and compliance

• Preventing fraud, money laundering, and other illegal activities
• Age verification and identity confirmation
• Enforcing responsible gaming policies
• Meeting applicable legal and regulatory obligations

Communication and customer support

• Providing customer support via live chat and email
• Sending important account-related notifications
• Sending relevant promotional information based on your consent

6 Legal basis for processing information

We process your personal information on the following legal grounds:

• Contract performance: Processing information required under the service agreement, such as payments and account management.
• Legal obligation: To comply with laws related to financial reporting and fraud prevention.
• Legitimate interests: To ensure platform security and prevent fraud.
• Consent: For marketing communications and optional services, based on your explicit consent.

7 Sharing information with third parties

dg222 does not sell your personal information to any third party. Information may be shared only to the extent necessary in the following limited circumstances:

Service provider partners

• Payment processing companies (such as mobile banking service providers) — only to complete transactions
• Identity verification services — for the KYC process
• Technology and cybersecurity partners — to ensure platform security
• Game software providers — for gaming services

All such partners operate under strict confidentiality agreements and may not use your information beyond the required purpose.

Legal requirements

Where disclosure of information to authorities is required by court order, government notice, or legal obligation, we will do so in accordance with applicable law and will notify you where possible.

8 Data security measures

dg222 applies industry-standard technical and organisational measures to protect your personal information:

• SSL encryption: All data transmissions are protected by industry-standard SSL/TLS technology.
• Encrypted storage: Sensitive information is stored in encrypted form.
• Access controls: Only authorised personnel have access to the information they need.
• Regular audits: System security is regularly assessed and reviewed.
• Firewalls and intrusion detection: Active measures to prevent unauthorised access.

9 Cookie policy

Cookies and similar technologies are used on the dg222 website to improve service quality and make your experience easier.

Essential cookies

These cookies are essential for the basic operation of the website — such as maintaining login sessions, security verification, and page load optimisation. They cannot be disabled.

Functionality cookies

These cookies are used to remember your language preferences, game settings, and other personalised choices.

Analytics cookies

Aggregate data is collected to review and improve service usage. This does not include any personally identifiable information.

Optional cookies can be disabled from your browser settings, though this may limit the functionality of some services.

10 Data retention periods

We retain your information only for as long as necessary:

• Account information: For the full duration the account is active, and for a defined period after closure as required by law.
• Transaction records: For the period defined by financial regulations.
• Gaming logs: For the time required for responsible gaming monitoring and dispute resolution.
• Communication records: Customer support conversations are retained for a limited period.
• Cookie data: From a few days to a few months, depending on the type and purpose of the cookie.

Once the retention requirement has ended, information is securely deleted or anonymised.

11 Your rights regarding your information

As a user of dg222, you have the following rights regarding your personal information:

• Right of access: You may request to know what information we hold about you.
• Right to rectification: You may request correction of inaccurate or incomplete information.
• Right to erasure: You may request that your information be deleted in certain circumstances, though this may not be fully possible where legal obligations apply.
• Right to restrict processing: In some circumstances, you may ask us to limit the processing of your information.
• Right to data portability: You may request your information in a structured, machine-readable format.
• Right to object: You may object to marketing communications or certain types of processing.
• Right to withdraw consent: For information processed on the basis of consent, you may withdraw that consent at any time.

To exercise any of the above rights, please contact us via live chat or email.

12 Managing marketing communications

If you do not wish to receive promotional information from dg222, you may at any time:

• Stop marketing emails by clicking the "unsubscribe" link in the email
• You can go to Account Settings to change your notification preferences
• You can submit a request by contacting us via live chat or support email

Even if you turn off marketing communications, you will continue to receive important account-related transaction notifications, as these are an essential part of the service.

13 International Data Transfers

To provide our services, your information may sometimes be processed outside of Bangladesh. In such cases, we ensure that:

• The destination country or organization maintains adequate data protection standards
• Data protection is ensured through appropriate agreements
• International data protection regulations are followed

14 Protection of Minors

dg222 strictly refrains from providing services to anyone under the age of 21. We do not knowingly collect personal information from minors.

If we become aware that information from a minor has entered our system, we will immediately delete that information and close the associated account.

If you believe a minor is using our platform, please notify our support team immediately.

15 Data Breach Notification

If your information is subject to a security breach that poses a risk to your rights and freedoms, we will:

• Notify the relevant authorities as quickly as possible in accordance with applicable regulations
• Directly inform affected users in a timely manner
• Take prompt action to limit the damage caused by the breach
• Take necessary measures to prevent recurrence

16 Policy Updates

dg222 may update this privacy policy from time to time. When changes are made:

• The update date on this page will be changed
• Users will be notified at their registered email address for significant changes
• Continued use of the service will be considered as acceptance of the new policy

You are advised to review this policy regularly.

17 Dispute Resolution

If you have any concerns or disputes regarding this privacy policy or the processing of your personal information, please contact us directly. We believe that most issues can be resolved through direct communication.

After a complaint is submitted, we will provide you with an initial response within a set timeframe and will investigate the matter to ensure a full resolution.

18 Third-Party Websites

Our website may sometimes contain references to third-party websites. dg222 is not responsible for the privacy policies or data protection practices of these external sites. You are advised to read the privacy policy of any external site before visiting it.